Privacy Policy

A legal disclaimer

Effective Date: 06/03/2025

At Surrey Hills IV Vitamin Therapy, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website,use our services, including but not limited to IV Vitamin Therapy, consultation, and related services (the "Services").

By using our Site or Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes information that can identify you personally, such as your name, email address, phone number, address, and payment information. This information is typically collected when you schedule an appointment, make a purchase, or contact us for services.
Health Information: In the course of providing our Services, you may be asked to provide certain health information such as medical history, allergies, and other relevant health conditions for the purpose of ensuring your safety during treatment.
Non-Personal Information: This includes information that does not directly identify you, such as your browser type, IP address, and usage data related to how you interact with our Site (e.g., pages viewed, time spent on the Site).

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our Services, including IV Vitamin Therapy and related services.
To communicate with you, such as sending appointment reminders, answering queries, and providing customer support.
To process payments and manage billing information.
To comply with legal requirements and regulatory obligations.
To send marketing materials and promotional offers (only if you have opted in to receive such communications).
To analyze usage trends on our Site to improve user experience.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement commercially reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with third parties under the following circumstances:

Service Providers: We may share your information with trusted third-party companies that assist us in delivering our Services (e.g., payment processors, email marketing services, and website hosting services).
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Site and to collect certain non-personal information. This information helps us analyze website traffic, improve the user experience, and personalize content and advertisements. You can control the use of cookies through your browser settings.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in the information we hold about you.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-out of Marketing: You can opt out of receiving marketing emails by following the unsubscribe instructions included in each email.

To exercise any of these rights, please contact us at [Your Contact Information].

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

IV Surrey Hills IV Vitamin Therapy

Sophie Deeks Ltd.
3 Moleford Cottages

RH5 6AD
07830471934
info@surreyhillsivvitamintherapy.com